General conditions for purchase and sale through the electronic store www.mebelpoint.eu

These general terms and conditions regulate the order, method and conditions for purchase and sale through the Westman LTD electronic store. These general terms and conditions constitute a sales contract between Vestman LTD and the Client.

For the purposes of these General Terms and Conditions, the listed terms are used with the following meaning:

a/ Mebel Point is a trademark of “VESTMAN” LTD, EIC: 115500254 with headquarters and management address Plovdiv, 2 Ran Bosilek Street, providing goods and services online through the E-store: www.mebelpoint.eu, tel.: + 359 878 326 010 (the price of the call is according to the customer’s tariff plan).

b/ “Product” means each of the items offered in the E-store, which is described with its main characteristics, image and selling price.

c/ “Customer” means any person who has purchased or made a request to purchase a product from the electronic store.

d/ An electronic store is a virtual store with an electronic address www.mebelpoint.eu

e/ “ZPA” means the Consumer Protection Act.

f/ “ZPK” means the Law on Consumer Credit.

  1. GENERAL

1.1 Vestman EOOD provides the Customer with the opportunity to purchase the goods offered through the E-store by placing a request /order/ and paying the relevant sales price, subject to the Customer’s compliance with these General Terms and Conditions.

1.2 The sales contract between Westman EOOD and the Client is considered concluded from the moment of confirmation of the request / order / made by the Client, and in the case of a request for non-available goods, the contract is considered concluded at the moment of payment of the advance amount by bank transfer.

  1. ORDER
  2. The order procedure from the site is voluntary and free of charge. The site can be viewed by users freely without registration. To place an order, you need to fill out a registration form.

Fields that must be filled in are marked with an asterisk.

Upon successful completion of the order, an employee of Westman LTD will contact the Customer at the specified email address to inform him of the status of the order, additional details on the method and term of delivery, payment of an advance payment (in the case of ordering an unavailable product and custom goods). In the event that the goods are not available for order (or there is only one piece, such as an assembled sample, out of stock at the factory), the employee will inform the Customer that delivery cannot be made. If the customer has paid for the order in whole or in part, the same must provide an invoice on which the amount paid by him will be reimbursed.

Through an electronic order from the online store, only those goods that the system allows to be added to the user’s shopping basket can be purchased. All information about the goods offered for sale through the online store, including but not limited to technical characteristics, warranty conditions, method of use, etc. is provided by the manufacturer or the importer of the respective goods, and Westman does not bear any responsibility in case of false, incorrect or inaccurate information presented, true information provided in a misleading way, in case of discrepancy between the factual and actual situation presented, discrepancy (difference in the color tones of the photographic material and the actual color of the product) as well as typographical errors.

III. PRICE

  1. All prices indicated on the site are in Bulgarian leva, including taxes and fees, without the cost of delivery, which is calculated separately, and are valid only and only at the time of their publication. All reduced prices that are not explicitly described as promotional have the status of a Trade promotion. Westman reserves the right to change the prices indicated on the site without having to notify the Users of the updates made. The User is obliged to pay the price that was indicated on the Site at the time of placing an online order, regardless of whether the updated price is lower or higher. In case of technical errors made in the published information on the Site, as a result of which the order cannot be fulfilled, mebelpoint.eu has the right to refuse the fulfillment of the order and does not owe any other compensation to the User, except for the refund of the sums paid by the user for the canceled order amounts, if any. In view of the dynamic situation, the updating of prices on mebelpoint.eu may be delayed and the prices shown on the site may be different from the real ones.

  1. PURCHASE REQUEST
  2. Every purchase request from Westman through the electronic store is submitted and carried out in accordance with the General Terms and Conditions. In the case of a dispute whose will is to be bound by the text of these General Terms and Conditions, the person who paid the price of the goods requested for purchase is considered a party to the contract.
  3. The customer submits the request by filling in an electronic form published on www.mebelpoint.eu. The request must include two names, delivery address, email and contact phone number.
  4. Vestman does not guarantee the availability of ordered items. If it is impossible to fulfill its obligations, due to the fact that it does not have the goods requested for purchase in stock, Westman undertakes to notify the customer as soon as possible and to refund the payment made.
  5. For non-available goods, Westman specifies a delivery term different from that under section VIII “Delivery” of these General Terms and Conditions, with which the customer can agree or refuse the order. The specified term is indicative, not fixed. It becomes effective after payment of 50% down payment.
  6. In the event that the goods ordered by the Customer are available, Vestman should confirm the order by email or phone.
  7. At the time of making the request, the Customer expresses his agreement with these General Terms and Conditions, by means specifically for this application, namely: by marking in the field “I agree with the General Terms and Conditions” for purchase and sale through the electronic store” with which the Customer makes an electronic statement within the meaning of the Electronic Document and Electronic Signature Act, by which he declares that he is familiar with these General Terms and Conditions, accepts them and undertakes to comply with them. The act of placing a request / order / for the purchase of goods by the Customer will also be considered as consent to these General Terms and Conditions. In the same way, by ticking the box “I am familiar with the additional information provided by the Merchant”, the Customer will familiarize himself with the mandatory information under Article 47 of the CPL before placing an order. A form will be attached to the additional information provided by Westman, which each Customer will be able to download if they subsequently wish to exercise their right under Article 50 of the CPL.
  8. With the purchase request, the customer selects the product and the quantity.
  9. The next step is choosing the delivery method (by courier or company transport). In the case of delivery by courier, an exact delivery address is indicated.
  10. The last stage of the order is the payment. The price is paid in the following ways:

а/. By bank transfer – sending a proforma invoice/bank account to the specified email address after confirmation and delivery time have been sent

b/ With a debit/credit card – payment through …………………….(I don’t know which one yet). Only orders with successful payment are processed

c/ With “Cash on delivery” – possible option only when the ordered goods are available in a central warehouse and are sent by a courier company. The delivery amount is calculated according to the rates of the selected courier and is paid by the customer, regardless of the value of the order.

* According to the indicated payment method, the order is automatically routed for processing and delivery.

Each group of products has a different delivery time to the central warehouse in Plovdiv. The specific delivery time sent and confirmed in an email message becomes effective after a 50% advance payment or 100% payment has been reflected in the SELLER’s bank account.

Orders for which payment has not been made within 3 working days will not be processed.

  1. Payment by bank card.
  2. In case payment by bank card is selected, a screen will open in the V environment where card details are entered. Upon successful transaction, a transaction note is displayed on the screen and can be printed.
  3. Types of bank cards that can be used: Master Card, Master Card Electronic, Maestro, Visa, Visa Electron.
  4. The data that the Customer must fill in when paying with a bank card are:

– card number

– CVV

– expiry date

– name on the card

  1. If the procedure for ordering goods from the Westman e-store is followed, a successful card transaction will also appear.
  2. Money from the Customer is deducted only upon successful transaction. In this case, a transaction note is generated, which the Buyer (customer) should print out and keep.

  1. Cancellation of the concluded contract and refund of the price paid.

18.1. Pursuant to Art. 50 of the CPL Buyer who has the status of a consumer within the meaning of the CPL within 14 /fourteen/ days of delivery has the right, without owing compensation or a penalty and without stating a reason, to withdraw from the concluded contract by returning the ordered goods under the following conditions :

  1. The User (Client) should inform Vestman in advance in writing, at the following mebelpointeu@gmail.com, that on the basis of Art. 55, paragraph 1 of the CPL, he renounces the contract, stating when he will return the goods, but no later than 14 /fourteen/ days. It can only be returned by courier to the following address: Plovdiv, 45-47 Iztochen Blvd. The amount paid by the Customer is returned to the account from which the goods were paid, after inspection and acceptance of the goods by Vestman. In case the payment was made with a bank card, refunds are made by ordering a reverse operation on the card within 14 days. Merchandise will only be accepted if it has not already been fitted or shows no signs of use and is in undamaged commercial condition.
  2. The goods must be returned by courier by the user (the Client) or by a person authorized by him with a written power of attorney of the signature at the above address.
  3. The original packaging of the goods provided by the manufacturer is not damaged and, if there are any, the integrity of the stickers placed by Vestman is not violated.
  4. All transport and other costs of returning the goods are entirely at the expense of the user (Buyer). Until the return of the goods by the user to Westman, the risk of accidental loss or damage is borne entirely by the user. In the event that a user takes advantage of his right under Art. 50, of the CPL, in the event that he has fulfilled the above-mentioned conditions, VESTMAN LTD undertakes to reimburse him the price paid via bank transfer within 14 /fourteen/ days from the notification of withdrawal from the contract under Article 50.

18.3. For already paid and performed services, the amounts paid for them are not refunded.

  1. Protection of personal data. By accepting the present general conditions, the user gives his indefinite express and unconditional consent, until his eventual express written cancellation, to the personal data provided by him being collected, stored, processed and used by Westman and/or third parties authorized by the company, including, but not only: companies providing courier services, banks, etc., for the purposes of fulfilling the contract for distance sales and delivery of ordered goods, and in the cases of marketing and advertising purposes and analyzes of Westman, participation in games, promotions and raffles organized by the company, as well as for any other purposes not prohibited by law. The user can at any time receive information about whether the personal data provided by him is processed and used by Vestman. The consumer is obliged to inspect the goods immediately and, in the event that he finds obvious defects, the absence of any of the accompanying accessories and/or any of the documents required by Bulgarian legislation, to immediately inform the person carrying out the delivery. If he does not do this, the item is considered approved, and the consumer loses the right to later claim that the item was delivered to him with obvious defects, the absence of any of the accompanying accessories and/or any of those required by Bulgarian legislation documents. Complaints about goods purchased through the online store are carried out according to the rules of CPL and in accordance with the terms and conditions of their commercial guarantee. Address for complaints: Plovdiv, Iztochen Blvd. 45-47, mebelpointeu@gmail.com, Telephone 0878 326 010 (the price of the call is according to the client’s tariff plan).

VII. DELIVERY

23.1. For addresses within the city of Plovdiv: Free transport to the parking point of the car with which the delivery is made for amounts over BGN 500. For amounts less than BGN 500, the cost of delivery by company transport is BGN 30. It is scheduled according to the workload of the schedule and after 100% payment has been received.

23.2. For addresses outside the city of Plovdiv, additional transport costs are charged – 1 BGN per 1 kilometer, taking into account the one-way distance, which is calculated using Google Maps.

  1. When choosing “Cash on delivery” the goods are sent by courier – the delivery price is calculated according to the tariff of the courier companies and is paid by the customer, regardless of the value of the order.
  2. Loading and unloading operations during delivery are not the responsibility or obligation of Westman /or the courier/, but of the recipient of the goods.
  3. The obligation to deliver the goods will be considered fulfilled with the delivery of the goods to the address specified in the request.
  4. The goods are delivered suitably packed according to their type and the transport for delivery.
  5. If an incomplete, incorrect or wrong address and/or phone number is specified when submitting a request, it is considered invalid and Vestman is not obligated to fulfill it.
  6. In the event that the Customer specifies as a method of payment – ​​by bank transfer, debit or credit card and does not make such a payment, VESTMAN LTD is not obligated to deliver the ordered goods.
  7. In the event that the Customer does not make a payment after having indicated that the same will be made by cash on delivery, Vestman is not obligated to deliver the goods.

VIII. DELIVERY OF THE GOODS

  1. The goods are handed over to the Customer or to a third party, who accepts and confirms receipt of the same on behalf of the Customer by signing the documents accompanying the goods.
  2. In the event that the Customer is not found within the delivery period at the address specified by him or access and conditions for the delivery of the goods are not provided within this period and this leads to the impossibility of delivering the shipment through no fault of the seller, Vestman shall be released from its obligation to deliver the requested goods. In this case, the sales contract is automatically terminated.
  3. In the case of delivery with “cash on delivery”, the goods are handed over only after payment by the Customer /or other recipient/ in cash in Bulgarian leva of the cash on delivery amount specified in the shipment’s bill of lading.

  1. PRICE AND METHOD OF PAYMENT
  2. All prices of goods in the electronic store are in Bulgarian leva, including VAT, and are announced in the electronic store. The prices are for a single quantity and the price does not include the cost of transport.

35.1. The cost of transportation is paid by the Customer according to the established Westman tariff, which is announced on the website.

35.2. The customer pays for transport according to the tariff plan of the respective courier company.

35.3. The agreed transport at the expense of the Buyer should be indicated in the issued bill, invoice and other documents under the following name: “transport”.

35.4. Payment can be made in advance by paying the entire amount or in part, and in the second case the additional payment /the remaining part of the price/ is made upon delivery of the goods by cash on delivery. In the case of payment by cash on delivery, the buyer receives from the courier a document in which the ordered goods and the sales price payable for them are indicated.

35.5. When a request is made for an unavailable product, an advance payment is made, in an amount determined by the employees of the electronic store. Westman reserves the right to require payment in advance for other orders placed.

35.6. Payment of an advance is made only with the consent of the customer, and in the event of his refusal to pay the advance amount, Westman has the right to refuse to conclude a contract for purchase and sale and delivery of the ordered item.

35.7. The customer agrees that the action on the advance payment of the goods will be considered as express consent within the meaning of Article 53 of the Consumer Protection Low.

35.8. Regardless of the chosen method, all payments are made only in Bulgarian leva.

  1. OVERVIEW OF THE GOODS. COMPLAINT
  2. Complaints about goods purchased through the online store are made according to the rules of the Consumer Protection Low. Address for complaints: Plovdiv, Iztochen Blvd. 45-47, mebelpointeu@gmail.com, Telephone 0878 326 010 (the price of the call is according to the client’s tariff plan). Upon receipt of the goods, the Customer is obliged to inspect them immediately. If it finds obvious deficiencies, lack of any of the accompanying accessories and/or any of the documents required by Bulgarian legislation, it must immediately inform the person carrying out the delivery. In this case, a finding protocol is drawn up in two identical copies, which are signed by the recipient of the goods and the representative of the courier/forwarding company. The protocol must necessarily describe the obvious deficiencies.
  3. In the event that the Customer does not make a complaint at the moment, or even makes one, but does not sign a finding protocol, the same loses the right to later claim that the goods were delivered to him with obvious defects, lack of any of the accompanying accessories and/ or any of the documents required by Bulgarian legislation.
  4. The customer, who is a consumer within the meaning of the Consumer Protection Act, has the right under Art. 55, paragraph 1 of the Consumer Protection Act. In all cases of purchase of goods, the rules of item 18 above apply.

XII. USE AND STORAGE OF FURNITURE PRODUCTS

Dear customers, please familiarize yourself with the instructions mentioned below on this page, which will allow you to use the furniture you have purchased for many years without any problems.

On the day of purchase, the desired products must be checked at the point of purchase:

– Whether the received furniture matches the actual desired ones and those mentioned in the purchase document.

– Whether the packed items are not defective.

– Whether all the items intended for installation are available, as well as the installation instructions.

  1. Use of furniture

– The furniture must be stored and used in good conditions (this means that it must not be stored in a room with a very high or very low temperature, wet or placed in places where this is realistically possible, in dry, non-ventilated rooms, or in direct sunlight). They must not be placed less than 1 (one) meter from working heating systems in the room.

– The furniture must be used according to its intended purpose.

– Horizontal adjustment of the furniture is necessary.

– On the surfaces of the furniture, which are not intended for kitchen furniture, such dishes or other objects should not be placed that could endanger the injury of these surfaces (getting wet, spilling alcohol-containing liquids, vinegar or vinegar liquids, natural juices, or to apply abrasive preparations).

– It is forbidden to jump on the soft parts of the furniture (sofas, armchairs, sofas), sit on the side parts (armrests, edges, etc.).

– In order to use the furniture efficiently, care must be taken for the uniform exploitation of the set. It is very important for furniture for two or more people not to use only one of the two seats, which will allow the furniture to look the same from each side.

– With the period of use of the furniture, damasks naturally lose their color shade. Color differences may occur in the most used areas (the most cleaned areas) and the same may occur in areas exposed to direct sunlight.

– Furniture should not be placed on wet, damp floors.

– Eco leather furniture should not be exposed to direct sunlight or air jets from a heating device, and should not be cleaned with alcohol or any other preparations not specifically designed for eco leather. In case of violation of this condition, the customer loses the right to file a claim related to the surface of the furniture.

– All furniture with glass surfaces (dining tables, coffee tables, TV cabinets, etc.) must NOT be lifted or moved by gripping the tops.

– For all office chairs, bar chairs and dining chairs, the specified load capacity must be observed.

  1. GENERAL CONDITIONS FOR FURNITURE STORAGE AND CLEANING Community Verified icon

– Wooden elements must not be cleaned and maintained with the help of chemical preparations, because the coating of the elements can be damaged.

– The furniture made of natural leather should be taken care of and maintained with preparations that are intended for this purpose.

– Furniture should be cleaned as follows:

– varnished and shiny surfaces must be cleaned with a dry cloth (soft – non-abrasive fabric), and matte surfaces can be cleaned with a household electric vacuum cleaner, using a soft brush tip.

– upholstered surfaces using a domestic vacuum cleaner with a soft brush.

– leather surface (natural leather) – soft fabric slightly wet with water.

– eco leather – soft fabric, slightly wetted with water and a small amount of detergent (specially designed for this purpose).

– The surface of the laminate furniture can be washed with a slightly damp cloth and then thoroughly dried with a dry cloth.

– All cleaning materials must be used after reading the recommendations mentioned above in this document and after familiarizing yourself with the instructions provided by the manufacturer of the cleaning materials used.

XIII. FINAL CLAUSES

  1. Westman takes care that the information in the electronic store is always kept correct and up-to-date, as accurate information can be obtained by phone: 0878 326 010
  2. All sizes announced in the electronic store are external and include the outermost dimensions, including plinths and skirting boards. Inconsistencies in the shades of colors from the photo material on the website of the e-shop and the actual shades of colors of the products are possible.
  3. Westman does not guarantee that access to the e-store will be uninterrupted, timely, secure and error-free, to the extent that this is beyond Westman’s ability, control and will.
  4. Vestman is a data controller registered under the Personal Data Protection Act. Vestman guarantees the privacy of information containing personal data provided by Customers. Disclosure is possible only in cases where the information is requested by state bodies or officials authorized by law to request and collect information containing personal data and in compliance with the legally established order. By accepting these General Terms and Conditions, the Customer gives his indefinite express and unconditional consent for the personal data provided by him to be collected, stored, processed and used by Vestman for the purposes of fulfilling the contract for the purchase and sale and delivery of ordered goods.
  5. These General Terms and Conditions are effective from the moment of their publication. Vestman reserves the right to change these General Terms and Conditions at any time by promptly publishing these changes on its website www.mebelpoint.eu together with a notice of the changes.

The provisions of the current legislation of the Republic of Bulgaria shall apply to issues not settled by these terms and conditions.